Frequently asked questions
A few things to know about shopping with Bilyan.
How do I place an order?
Browse our products, add your favorites to the cart and choose your quantities. In your cart, fill in your contact details and delivery address, then select “Send order request”. Save the reference shown after submission.
Do I need to pay online?
No. This website does not collect payments. After receiving your request, our team will contact you to confirm availability, final prices, delivery and any payment arrangements.
Can I order a product without a listed price?
Some products do not have a listed price. You can still add them to your cart and request a quote. These items are not included in the displayed priced items subtotal.
Where do you deliver?
We are based in Mogadishu, Somalia. Include your delivery area with your request. Our team will confirm whether delivery is available to your address and any delivery charge before you confirm your order.
Can I change or cancel my request?
Yes, contact us as soon as possible with your order reference and the changes you need. Our team will confirm what can be arranged.
How do I know my request was received?
A confirmation screen with a BLY reference appears when your request has been saved. Keep that reference. If you see an error instead, follow the message and try again.
Do I need an account?
No account is required. Your cart is saved in this browser, and you provide your contact details when sending an order request.
Still have a question? Talk to our team →